Refund policy

Motif Return Policy

At Motif, we strive to provide our customers with elegant and professional designs and content. Your satisfaction is our priority, and we want you to love the digital products you purchase from us. However, we understand that technical issues or other challenges may arise. Please review our updated Return Policy below for guidance on returns and refunds applicable to digital products:

1. Scope of the Return Policy

    • This Return Policy applies exclusively to digital products purchased from our website, such as:
    • Design elements including graphics, illustrations, and templates.
    • Content services like copywriting, editing, and content creation.

Note: Currently, this policy does not cover physical products. Should physical products be added in the future, the policy will be updated accordingly.

2. Eligibility for Returns

  • A return or refund may be initiated for the following reasons:
  • The product was not downloaded due to technical issues or errors.
  • The product is substantially different from what was described or expected.
  • A technical error occurred during delivery, rendering the product inaccessible or unusable.

3. Conditions for Return

  • To qualify for a return or refund:
  • Requests must be initiated within 7 days from the date of purchase.
  • The digital product must not have been altered, edited, or tampered with after delivery.
  • Our support team must verify eligibility for technical issues.

4. Time Frame for Delivery and Technical Support

  • Digital products will typically be delivered immediately upon purchase.
  • If a technical issue prevents successful delivery or download, customers are encouraged to contact our support team promptly for assistance.
  • In case of unresolved technical issues, customers may request a refund within 7 days of purchase.

5. Refund Process

  • Refunds for eligible technical errors or non-downloadable products will be processed within 7 working days from approval.
  • Refunds will be issued to the original payment method used for the purchase.
  • If a product is successfully downloaded but found to be substantially different from the description, refunds may be processed upon verification by our team.

6. Non-Refundable Items

  • Customized or personalized designs and content are non-refundable, except in cases of significant technical issues or deviations from the agreed specifications.

7. Customer Responsibilities

  • Customers are responsible for ensuring they have the necessary technical setup (e.g., compatible software or devices) to download and use digital products.
  • Customers must provide accurate information and report any technical issues promptly to our support team.

8. Initiating a Return or Refund

  • Contact our customer support team at support@ipott.com with your order details and a description of the issue.
  • Our team will review your request, verify the issue, and provide a resolution, which may include a refund or replacement product.

9. Contact Us

  • If you have any questions or concerns about our Return Policy, please reach out to us at support@ipott.com. Our team is here to assist you.

By making a purchase from Motif, you acknowledge and agree to the terms outlined in this Return Policy. We appreciate your understanding and cooperation.

Thank you for choosing Motif for your digital design and content needs!